Lexico Support
Need help with Lexico? Email SUPPORT_EMAIL and include the app version (Settings → About) and, if it helps, a screenshot. We usually reply within a couple of days.
Common questions
A book I bought is locked again
Open the locked book and tap Restore purchases on the unlock screen. Unlocks are tied to the Apple ID you bought them with, so make sure you're signed in to the App Store with that account. If the book is still locked after restoring, email us with the book title and the Apple receipt date.
My progress didn't carry over to my other device
Progress, flashcards and streaks sync through your Lexico account. On both devices open Settings → Account and check that you're signed in with the same provider (Apple, Google or email). Sync needs an internet connection; give it a moment after signing in. Books themselves are downloaded per device from the Library.
I signed in as a guest and now want an account
Go to Settings → Account and sign in. Your reading data on the device is kept and backed up to the new account.
A translation or word meaning looks wrong
Translations and glosses are generated automatically and sometimes miss the mark, especially with idioms and names. Please tell us about it: tap the sentence, then the small "Report translation" link under the original, pick what's wrong and, if you like, say what it should be. We'll fix it in the next book update. Wrong word glosses can be emailed with the book, the sentence and the word.
A book won't download or open
Check your connection and pull down on the Library to refresh the catalogue. If a download keeps failing, long-press the book in the Library, choose Remove download, and download it again. If the book opens but the text looks broken, email us the title and your device model.
Can I add my own books?
Not yet. Lexico currently reads the books in its catalogue, which are prepared sentence by sentence with translations and word glosses. Support for adding your own books is planned. If there's a book you'd like to see in the catalogue, tell us.
How do I turn off reminders or the streak?
Reminders: Settings → Reminders, or in iOS Settings → Notifications → Lexico. The daily goal can be changed or lowered in Settings → Daily goal; streak freezes are earned automatically and protect the streak on days you don't read.
How do I delete my account and data?
Settings → Account → Delete account…. You'll be asked to sign in once more, then your account and all its data are removed from our servers and from the device immediately. Details are in the Privacy Policy.
Request a book
We add books to the catalogue regularly, with a focus on classics that learners and students actually read. Email us the title, author and language you'd like to see.